Mosquito General strongly believes in fair and just treatment of not only our customers but also our employees. In fact, we appreciate our employees since best customer service is provided through best employee service.
We do not believe in “Customers are always right” instead, we think customers are ALWAYS right… This is one of the main reasons why we will never employ pressure sales tactics to sell something to our clients they do not need, we will always treat ALL of our customers with dignity and respect, offer need-based services and respect their privacy.
We realize pest infestations can cause anxiety and stress, chemical treatments- uneasy feeling, not to mention inviting an unfamiliar person into your home to treat those pest issues. This means our customers have their peace of mind disturbed, and our goal becomes restoring it for them.
From the very first moment you contact us to the last minute of our service we strive to provide our customers with peace of mind by:
Training our dispatchers on a continuous basis to be better listeners and trying to identify the issue over the phone and offer most appropriate treatment option,
Conducting a drug screening, background and driving history check on all of our new technicians, training them in ladder/equipment safety, pest identification and chemical application
Following up with our customers to find out how we can possibly improve our service.
In a word, Mosquito General keeps its customers’ PEACE of MIND in mind when providing Mosquito and Tick control service.